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MetroHealth Staff Pharmacist - Retail, Call Center in BROOKLYN HEIGHTS, Ohio

The MetroHealth System, Cuyahoga County’s public health system, and its staff of nearly 8,000 provides care at MetroHealth’s four hospitals, four emergency departments and more than 20 health centers and 40 additional sites throughout Cuyahoga County. The health system is home to Cuyahoga County’s most experienced Level I Adult Trauma Center, verified since 1992, and Ohio’s only adult and pediatric trauma and burn center. As an academic medical center, MetroHealth is committed to teaching and research. Each active staff physician holds a faculty appointment at Case Western Reserve University School of Medicine. Our main campus hospital houses a Cleveland Metropolitan School District high school of science and health. The MetroHealth System is committed to creating a healthier community.


Provides Retail Pharmacy Services at a proficient level of Pharmacy practice. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.


I. Pharmacy Practice:

  1. Drug Order Problem Identification and Resolution:

a. Identifies/resolves prescribing, formulary, and therapeutic issues through the integration of drug knowledge, patient variables, and professional judgement.

b. Follows established clinical standards of practice, and provides guidance to other Staff Pharmacists in monitoring drug therapy.

c. Evaluates initial doses of medications and recommends changes when appropriate.

d. Identifies drug levels requiring pharmacist intervention, and recommends appropriate dosage regimens.

e. Facilitates analysis of each reported adverse drug reaction, and reports serious and/or unexpected reactions to the FDA.

  1. Hospital and Departmental Policies and Procedures:

a. Retains knowledge of the most up-to-date policies/procedures, and effectively applies them in patient care situations.

b. Performs all aspects of dispensing and coordinating routine drug distribution, including the drug administration needs of the Nursing staff

  1. Drug Information:

a. Applies drug information skills to patient related issues and questions; actively disseminates drug therapy information in written form within the hospital (i.e. via newsletters, bulletins, etc.).

  1. Additional Clinical Requirements:

a. Shows demonstrated proficiency in administering all vaccines to patients 14 years of age or older.

b. Processes and bills all types of MTM (Medication Therapy Management) claims, including Comprehensive Medication Reviews (CMR) and TIPs (Targeted Intervention Program).

  1. Performs all aspects of dispensing drugs and/or coordinating routine drug distribution processes, including the drug administration needs of the Nursing Staff. When assigned to the county correctional facility, ensures floor stock inventory is properly stored, inventoried, and expired medications are removed from the stock floor.

II. Collaborative Practice:

  1. Collaborates with physicians and other health care professionals to address issues related to patient drug therapy through the process of mutual information sharing, discussions, and decision making.

III. Leadership/Organizational Skills:

  1. Provides direct supervision for technical support staff and pharmacy interns; serves as a resource person for other Staff Pharmacists working in assigned area(s).

  2. Functions proficiently within assigned practice setting(s) as a Pharmacist.

  3. Identifies subtle and overt barriers to communications, initiates appropriate interaction, and evaluates results.

  4. Evaluates the job performance of technical support staff.

  5. Actively participates on a departmental committee.

  6. Demonstrates an understanding of trends and issues in the Pharmaceutical industry and health care.

IV. Professional Development and Teamwork:

  1. Education:

a. In conjunction with supervisors, identifies own learning needs and/or develops goals, and actively pursues required knowledge and skills.

b. Develops and coordinates the orientation and training of technical support staff and technician students.

c. Provides instructional assistance and support for interns, externs, and clerkship students in the practice environment.

d. Provides in-service education to Nursing and/or Pharmacy staff members.

  1. Professional Organization Participation:

a. Participates in professional organizations, including engaging in committee work/presentation(s) at the local/state level, and maintaining membership in a national organization.

  1. Trends, Developments, and Practices:

a. Keeps current with trends, developments, and practices in the field as they relate to this work assignment.

  1. Teamwork:

a. Incorporates principles of teamwork in the resolution, completion, and follow-up of responsibilities.



Bachelor of Science degree in Pharmacy from a State of Ohio Board of Pharmacy approved institution.

Possesses a current Pharmacist License from the State of Ohio Board of Pharmacy.

Possesses a current Pharmacy-Based Immunization Delivery certificate from the American Pharmacist Association (APhA), or an equivalent certification from a program recognized by the State of Ohio Board of Pharmacy.

Possess a current Basic Life Support (BLS) certification from the American Heart Association (AHA) or obtains within 90 days of hire.

Strong knowledge of billing practices for Medication Therapy Management (MTM).

Requirement specific to Brooklyn Heights Call Center: Meets the legal requirements for a Terminal Distributor of Dangerous Drugs (TDDD) license to be the Responsible Person for an Institutional Pharmacy as issued by the Ohio State Board of Pharmacy. Obtains a TDDD license within 6 months of hire.


Pharm.D. degree from a State of Ohio Board of Pharmacy approved institution.

Completion of an American Society of Health-Systems Pharmacists (ASHP) accredited residency.

Demonstrated effectiveness in time management, support staff supervision, problem identification/resolution, and decision-making.

Physical Requirements:

May sit, stand, stoop, bend, and ambulate intermittently during the day.

May need to sit or stand for extended periods.

See in the normal visual range with or without correction.

Hear in the normal audio range with or without correction.

Finger dexterity to operate office equipment required.

Ability to communicate in face-to-face, phone, email, and other communications.

Ability to see computer monitor and departmental documents.